Refunds, accommodations and grievances

Refunds and cancellations

• Live virtual and in-person trainings: full refund up to 14 days before the training. After that, you may transfer your seat to a colleague or to a future date at any time before the training starts.
• On-demand courses: full refund within 7 days of purchase, as long as you have not completed the course or downloaded a certificate.
• If we cancel or reschedule a training, you choose a full refund or a seat at the new date.
• Group and agency purchases follow the terms in your agreement.

Accessibility and accommodations

We want every participant to be able to take part fully. If you need an accommodation, such as captioning, materials in another format or a physical accommodation at an in-person training, please contact us at least two weeks before a live or in-person training, or any time for an on-demand course. Ask us about access at our in-person venue, Restorative Counseling Collective in Republic, MO, and we will make sure you have what you need.

Grievances

If you have a concern about a training, including its content, an instructor, the venue, a refund or a certificate you did not receive, please send it to us in writing through our contact form. We will acknowledge it within 5 business days and aim to resolve it within 30 days. Every grievance and its resolution is documented and reviewed by the Institute’s leadership.

Once CE approvals are in place, you may also contact the approval body for the credit you were seeking if a concern is not resolved to your satisfaction.

Privacy

We collect only the information we need to register you, verify attendance and issue certificates, and we keep attendance and certificate records for at least five years. Payments are processed by a PCI-compliant payment provider; we never see or store your full card number. We do not sell your information.